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The leading e-commerce company

Iraq, Baghdad
info@gini.iq
7721
FacebookInstagramTikTok

© 2026 GINI. All rights reserved.

العربية
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Tips

Smart WhatsApp Marketing: Turn Your Customer List into Repeat Sales

WhatsApp is the most powerful marketing channel for Iraqi merchants — when used smartly. A practical guide on what to do and what to avoid completely.

Author
فريق جنّي التعليمي
Published
April 10, 2026
Smart WhatsApp Marketing: Turn Your Customer List into Repeat Sales

Every Iraqi merchant has customers on WhatsApp. But most merchants use it in a way that loses customers instead of gaining them. Here are the rules the top merchants on GINI apply.

The golden rules

  • Don't send the same message to everyone. Segment your customers (e.g., menswear buyers, shoe buyers, etc.) and send offers that match each group's interest.
  • Don't send more than two messages a week. Spam gets you blocked instantly.
  • Every message must add value. A tip, a discount, a new product — no random "hi, how are you?" messages.

Three effective message templates

1. New product message

"Hi [customer name], we just received [product] at an exclusive price for the first 20 orders only. Link: [store link]"

2. Lost customer message

"Hi [customer name], we miss you! Personal 15% discount on your next order, valid for 3 days. Use code: WELCOME15"

3. Order confirmation

"Thank you, [customer name]! Your order #1234 is being prepared. You'll get a message the moment it leaves our warehouse."

Use WhatsApp Business

If you haven't switched to WhatsApp Business yet, do it today. It gives you quick replies, product catalogs, and read indicators — all free.

Read more

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GINI Logo

The leading e-commerce company

Iraq, Baghdad
info@gini.iq
7721
FacebookInstagramTikTok

© 2026 GINI. All rights reserved.

العربية