About Privacy Policy
This Privacy and Cookies Notice provides information about how Gini collects and processes your personal data when you visit our website or mobile applications.
You can request deletion of your account and the data associated with it by submitting your request to our email: hello@gini.iq, and Gini will delete your account and the data associated with it within 7 days from the date of submitting your request.
Data we collect about you
We collect your personal data in order to provide and continually improve our products and services.
We may collect, use, store and transfer the following different types of personal data about you:
Information you provide to us: We receive and store information you provide to us including your identity data, contact data, delivery address and financial data.
Information about your use of our website and/or mobile applications: We automatically collect and store certain types of information related to your use including information about your searches, views, downloads and purchases.
Information from third parties and publicly available sources: We may receive information about you from third parties including our carriers; Payment service providers; Merchants/Brands; and advertising service providers.
Cookies and how we use them
A cookie is a small file that is stored in your browser when you visit our site.
Cookies allow us to distinguish you from other users of our website and mobile applications, helping us to provide you with an enhanced browsing experience. For example, we use cookies for the following purposes:
Recognize and count the number of visitors and see how visitors move around the site when they use it (this helps us improve how our site works, for example by ensuring that users can find what they are looking for).
Specify your preferences and subscriptions, for example language settings, saved items, items stored in your basket and membership
Send you newsletters and commercial/advertising messages tailored to your interests.
Our approved third parties may also set cookies when you use our marketplace. Third parties include search engines, measurement and analysis service providers, social media networks, and advertising companies.
How we use your personal data
We use your personal data to process, provide, develop and improve the products and services we offer, including the following:
Register you as a new customer.
Process and deliver your orders.
Manage your relationship with us.
Enable you to participate in promotions, competitions and surveys.
Improve our website, applications, products and services
Recommend/advertise products or services that may be of interest to you.
To comply with our legal obligations, including verifying your identity where necessary.
Fraud detection
Data security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, accessed in an unauthorized manner, altered or disclosed.
In addition, we limit access to your Personal Data to those employees, agents, contractors and other third parties who have a business need to know it. They will process your personal data only on our instructions and are subject to an obligation of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any regulator of a breach where we are legally required to do so.
Your legal rights
It is important that the personal data we hold about you is accurate and up to date. Please let us know if your personal data changes during your relationship with us.
Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to access, rectify or erase your personal data, object to or restrict the processing of your personal data, and unsubscribe from our emails and newsletters.
Payment methods on Gini
Genie accepts all electronic payment methods through MasterCard only.
Genie does not accept cash on delivery.
Delivery
Delivery time: The product will be delivered within 2-3 days maximum from the time of order
Shipping prices: The shipping price is currently fixed for the capital, Baghdad, at 5,000 Iraqi dinars from any merchant.
Delivery prices: They are displayed with the order details as a total price with the delivery price.
Shipping methods: Current shipping methods in Gini are implemented and managed through Gini partners.
Multiple orders: If you order from more than one merchant, several orders will be delivered to the customer.
Order tracking information: The order can be tracked through Gini’s website or through WhatsApp messages to know the status of the order
Conditions for returning and exchanging products in Gini
The customer has the right to request a return of the product within a maximum of 24 hours from the time of delivery.
The order must be in good condition as received, unopened or incomplete.
The order cannot be returned or exchanged after it has been opened or used for any shipping purpose.
Replacement mechanism
After contacting customer service and completing the information required in the return form.
A new order number will be received. The delivery worker will be responsible for collecting the orders to be returned.
The amount will be refunded within 24 hours after the order receipt is approved by the merchant.
Failure to accept the order upon delivery
Gini guarantees that the products will be delivered as soon as possible, but if the order is not accepted by the customer or the delivery worker does not respond, the customer bears full responsibility and the amount paid in advance will not be refunded.